https://folksy.com/shops/CrotchetyCraft All crochet patterns are emailed as a word/pdf document. No refunds will be issued once the pdf has been emailed. I am happy to support any questions via email but at busy times may take up to 48 hours to respond. en-gb Crotchety Craft All crochet patterns are emailed as a word/pdf document. No refunds will be issued once the pdf has been emailed. I am happy to support any questions via email but at busy times may take up to 48 hours to respond.