Buying from me
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns are welcome if you are not happy with your purchase within 7 days. Please be reminded that customer must pay postage to send back (tracked using Royal mail of another courier).
Read the Folksy Returns Policy.