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Buying from me
All pieces arrive gift wrapped and packaged in Corinne Evans Jewellery gift packaging.
Jewellery is also sent recorded delivery.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns:
If you are unsatisfied with your item please contact me to discuss this.
I will happily resolve the issue with you. I wish for all my customers to be happy with their items.
I aim to respond within 1 working day.
If an item is unwanted I will happily refund the item, if returned within 28 days of purchase.
A refund will be given if item it returned to me in the condition it was sold in.
Buyer is responsible for return postage fees, please keep a copy of the proof of postage.
With intimate items such as earrings I will not re-sell them due to hygiene risks, so please be thoughtful when purchasing. I will refund them if you are unsatisfied with them, as your happiness with your purchase is whats most important to me. However, as mentioned they will have to be wasted.
Faulty goods:
In the event that an item arrives damaged or faulty please contact me within 28 days of purchase via the contact page and I will be happy to resolve the issue either by refund, exchange or replacing the item.
Exchanges:
I will gladly exchange items (apart from intimate items such as earrings) within 28 days of purchase.
Please contact me to discuss any issues you have.
CUSTOMS/ IMPORT TAX
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
*Due to the UK leaving the EU on 01/01/21 this also applies to EU customers.*
Read the Folksy Returns Policy.
Absolutely love my necklace, it's so pretty and sweet with it being small and delicate. Corinne was lovely to communicate with and very helpful.Cannot recommend enough.