“Some nice stuff to hang on your walls!”
I Tracey Long am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Illustration Prints, Original Artwork and Greeting Cards.
Welcome to ChasingtheCrayon, I am a UK based illustrator who loves to draw quirky little characters. All print measurement are in inches
I am Happy to answer any questions, just drop me a message.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I accept payment through paypal. Shipping- I ship via first class mail in UK and AIRMAIL for international. I ship next day where possible or within 3 business days. Please be aware that AIRMAIL can take between one and four weeks to arrive. Please note, I always ship to the address given by PayPal, although if the address on the Folksy Transaction and Paypal are different I will email the buyer to double check which address the buyer wants me to use. If you need something in a super hurry, let me know and I will do my best to accommodate your request. Tracking / Insurance- My standard shipping methods (1st class Royal mail and Airmail) do NOT include tracking or insurance. Exception is made for shipping original artwork. Postage in UK is recorded delivery. This is for extra protection as original work is irreplaceable. Refunds and Exchanges- I want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order (though I aim for 100% satisfaction!) please notify me and I will do my best to resolve any issue. Additional Policies and FAQs- I am happy to discuss wholesale orders, please drop me a line. The purchase of any print does not transfer reproduction rights © Tracey Long 2018
