“Lampwork glass and jewellery handmade in Cheshire. Find me at www.CeeGeeJewellery.com”
I Carolyn Grant am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
LAST ORDER DATES FOR CHRISTMAS 2015:
UK - Friday 18th December
USA, Canada & Europe - Monday 7th December
Rest of world - Tuesday 1st December
I am a glass artist and jewellery designer working from my little garden studio at my home in Cheshire.
All my jewellery is sent beautifully packaged in a soft black velvet pouch and gift box, dispatched within one working day. Each piece is stamped with my Sponsors Mark, registered at the Birmingham Assay Office.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You have the right to cancel your order for any reason within 14 days of receipt of your goods. A full refund will be given within 14 days of receiving the returned goods. Please retain proof of postage.
Refunds will be given on any faulty products within 6 months of purchase, subject to the item being returned in full. Please email customerservices@CeeGeeJewellery.com prior to returning any item to arrange a replacement or refund. I regret that I cannot refund the cost of returning items unless they are faulty.
Custom made to order items such as personalised beads are not eligible for return.