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Buying from me

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

REFUNDS/CLAIMS/RETURNS
All deliveries made to the purchaser should be checked thoroughly, as soon as they arrive. You have 14 days from delivery to ask for a refund.

If item(s) arrive in a damaged condition it is your responsibility to inform me within 14 days from delivery. This will include sending photographic evidence to me for inspection. Without photo evidence no refund can be made. If there are any shortages it is your responsibility to notify me within 14 days from delivery. It is your responsibility to notify me of any incorrect goods supplied within 14 days from delivery.

If you have 'changed your mind' by the time you receive your item(s), you are entitled to a refund, but the item(s) must be returned in perfect condition and in its original packaging within 14 days from delivery. Return postage to be paid by customer. Item(s) received back damaged or in a non-sellable condition will not be refunded.

If you do wish to return any item(s), please contact me within 14 days from the date of delivery. I reserve the right to refuse to exchange or refund item(s) that are not returned within 14 days after you have informed me.

We do not offer refunds on any personalised items unless they are damaged in transit. Again, photo evidence will need to be sent for inspection.

Returns postage will be paid for by the customer unless there is a fault with the item, in which case postage will only be refunded at the lowest rate.

Read the Folksy Returns Policy.