“Handmade Czech glass, gemstone and sterling silver jewellery ”
I Jillian Shipman am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
All UK orders under £15.00 are sent via Royal Mail 1st class.
All UK order over £15.00 are sent via Royal Mail 2nd class signed for.
All international orders are sent via Royal Mail international tracked and signed.
PLEASE NOTE if you require UK tracking on orders under £15.00, please contact me prior to ordering so I can arrange this. Unfortunately, I cannot be held responsible for items that are misplaced by the postal services.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns, exchanges and cancellations
Please contact me within: 3 days of delivery
Please return items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.
I can't accept returns for:
Custom or personalised orders
Items on sale
Earrings for pierced ears
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.