I Auntie's Attic am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for a minimum of six years. I will retain your information until such time as you request for it to be deleted.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
UK- Free Second Class Signed For shipping.
INTERNATIONAL- Shipping price varies depending on items ordered. Shipped via International Tracked and/or Signed For service.
UK- Up to 5 business days
INTERNATIONAL- Up to 4 weeks
We are more than happy to take custom orders. Just message us and we would be happy to discuss your requirements.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We hope that you will be happy with all of your items. If for any reason you are not happy with your purchase please contact us to arrange a return within 14 days of receipt of your items and we can arrange your refund. The item must be returned to us unused and in any original packaging that it was supplied in. We will refund the full costs to you on receipt and inspection of the returned item(s).
You are responsible for paying return shipping fees.
We do not accept returns or offer refunds on custom/personalised items unless they are damaged or faulty so please ensure that all information you provide to us for personalised items is correct, including spellings and letter case, as any mistakes cannot be rectified once production has started.
Please ensure that you contact us via the contact button on our Folksy shop page or via email to firstname.lastname@example.org to discuss your items PRIOR to arranging return.
We will not accept returns of any items without communication being made prior to return shipping.