“Well made, unique and affordable ceramics made by me, for you to enjoy. x”
I Juliet Myers am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Well made, unique and affordable ceramics made by me, for you to enjoy. x
I absolutely love creating things out of clay; throwing on the wheel and hand building alike. It's exciting and exhilarating but I also love giving each piece that I make plenty of loving care and attention. For most of the things I make I use stoneware clay and glazes for strength and durability so they can be enjoyed for a long time.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
For simplicity I only accept payment by Paypal.
I try and ship all items within two working days of recieving payment. If I can't do this for any reason I will announce it on my shop front. I usually use Royal Mail.
However Royal Mail have significantly increased their prices for medium sized parcels and I won't reduce the size of my protective packaging. (I would hate my ceramics to get broken in transit.) I will therefore be using a courier for medium and large parcels. If you could quote a 'safe place' on your order for the courier to leave the parcel that would be great. They will try to deliver at your address upto three times.
To keep 'postage and packing' prices down I use recycled materials where possible.
Any customs charges will be your responsibility.
If for any reason you are not happy with your item then get in touch and return it within 14 working days for a full refund. You will need to pay for the returns postage.
Please feel free to contact me with any questions you may have.
