You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Return Window: You can initiate a return by contacting me within 14 days of receiving your product. If 14 days have gone by since your purchase, unfortunately, I cannot offer you a refund or exchange. Return Shipping: Unless the item is faulty, buyers are responsible for the return shipping costs. I recommend using a trackable shipping service and purchasing shipping insurance. I cannot guarantee that I will receive your returned item. Cancellation Policy: You can request a cancellation for your order before the item has been dispatched. Once the item has been shipped, the return policy will apply. Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs processes. How to Initiate a Return: To initiate a return, please contact me through the Folksy messaging system within the specified 14-day window. Provide your order number and the reason for the return. I will guide you through the return process and provide you with the necessary instructions. Refund Process: Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment. Exchanges: If you need to exchange an item, please contact me to discuss the details. Exchanges are subject to product availability. Damaged or Faulty Items: If you receive a damaged or faulty item, please contact me immediately with photos of the product and packaging. I will work with you to resolve the issue promptly. Thank you for your understanding and cooperation. I appreciate your business!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.