You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment I accept PayPal. You don't need a PayPal account to pay, as PayPal allows you to use a credit or debit card, just choose 'Pay with PayPal' and then click on the card option. Shipping Please allow up to 3 working days between purchase and dispatch, UK shipping: Items will be sent by standard First class mail. Refunds and Returns Unless faulty and the hygiene seal is still intact and unbroken on the packaging., the earrings are non-refundable and non-returnable for hygiene reasons. My Designs All of my earrings have been carefully crafted with lots of attention and care so that my customers receive a unique handmade piece every time. A lot of hard work and time goes into making each piece. I am willing to take custom orders depending on size and availability of resources. I will be honest and advise if I can or cannot commit to your request. Shipping restricted to UK only For hygiene reasons I am unable to accept the return of earrings. If you have any questions, please feel free to email me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.