You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

It usually takes 1-3 working days in the UK, 3-5 working days to Europe and, 5-7 working days to the rest of the world. These are not guaranteed delivery dates and delays, usually due to customs or during busy times like Christmas, are beyond my control. The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery & 30 working days for international delivery before contacting me, as I am are unable to investigate with couriers until this time has passed. Lost items cannot be refunded by Knitlandia until Royal Mail closes the claim. In the event that the package is returned to me because it was refused or not collected after delivery has been attempted or because address provided was incorrect, no refund will be issued. I will be happy to resend the item(s), but it will be the buyer's responsibility to pay for an additional delivery.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.