You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Delivery Your order will be sent in a postal tube or board backed envelope so it will be received in perfect condition. All items are made to order and we aim to dispatch your item by the next working day. Your item is sent with a fully tracked, insured courier and a signature is required on delivery. If there are any delays or problems then we will contact you at the earliest opportunity. If you haven't received your item within 5-7 working days then please inform us as soon as possible so that we can chase the matter with the courier company. Returns We are happy to exchange or refund your purchases as long as they are returned within 15 days of receiving. Items should be returned in the original packaging & condition. Please note that all the wall stickers are specially made to order. The returns policy covers only damaged or faulty goods.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.