You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns Policy Under our returns policy we are happy to exchange or refund most items within 14 days of purchase. All items must be returned in the same condition as when you purchased them. We refund only if the item is not as described, damaged or there are any other mistakes on the listing. If you have changed your mind or the item doesn't fit, then you should pay for both postage costs and request a refund within 14 days of purchase. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.