You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

due to covid all items of a personal nature or items used with food (ie tea or mug cosy covers) and blankets, clothing etc. must be returned in unopened condition with the seal in tact. Items must be returned using recorded signed for postage by Royal Mail. We do not pay for returns unless an item is found to be faulty (please note all items are photographed upon packing ).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.