You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

dditional terms PRIVACY POLICY I will keep your details for 5 years as required by Inland Revenue. Your information will only be used to process your order. The only third parties who will have access to your name and address are Royal Mail and Hermes UK who also have their own privacy policies. I will NEVER pass your details to other third parties. YOUR DETAILS Please ensure your name and address are correct. I cannot be held responsible for items not received if incorrect details are given. COVID UPDATE Royal Mail and Hermes are running behind during the pandemic. Please allow extra time for your order to arrive. EXTRA RETURNS POLICY Digital items and paper patterns are excluded from the general returns policy.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.