IMPORTANT NOTES:
Any cards that can be personalised will be identified in the product name and the description will tell you how it can be personalised.

Digital proofs and Turnaround Times

Once an order has been placed and accepted, I aim to produce a digital proof within 3 working days that will be emailed to you.
I urge customers to check these proofs carefully and point out any amendments that need making, I offer the digital proof and revision at no extra cost.
Once you are happy with the digital proof and have given a final confirmation, your product will start the physical making process at which point no other amendments can be made and the order will be completed in accordance with the digital proof you have approved. Please be sure to check proofs carefully before confirming.
Form here it will take up to 3 working days from receipt of approval, to completion of product ready for dispatch.

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Returns and exchanges and cancellations

In line with folksy Returns and exchanges policy, I gladly accept returns and exchanges. The buyer is responsible for paying for the cost of return postage on any returned items. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
IMPORTANT NOTE: Unless damaged or defective items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.
I also ask that any cancellations on personalised, bespoke or made to order products are made before the final digital proof confirmation please.

Shipping

At this time there will be no international orders accepted.
To keep postage costs low all products will be sent by Royal Mail Standard post prices starting at 0.66p with products expected delivery in 4-6 working days from time of dispatch.
If you wish to have tracking details for the extra cost products can be mailed with Royal Mail Tracked Delivery cost starts at £2.06.
Time for delivery starts from time of dispatch and does not include production time.