You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns are not accepted - If there is an issue with damaged goods on arrival please take photographs and contact me directly. I will of course try and deal with any issue as best I can but really hope that you love your purchase. - Any missing puzzle pieces - please inform me as this will be a manufacturing issue which will take time to resolve. Many thanks for reading, not many do!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.