You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item. All original artwork, prints and photographs of my artwork are copyright of myself, the artist, Helen Raz, even when sold.My artwork may not be copied, scanned or printed in any format without prior permission of myself. As the original artist I retain the right to use copies or parts of any of my artwork sold or unsold.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.