You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

This is a glass beaded necklace and glass, being glass, does not like being bounced on the floor or knocked against things, it could break or chip, creating sharp edges, the jewellery is delicate but still fairly robust. If you do accidentally break a bead or even if the necklace becomes damaged please contact me, all may not be lost!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.