You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you would like to return or exchange a physical item please notify us within 14 days of delivery. Returns or exchanges must be shipped back within 21 days of receiving the item and the cost for return postage will be covered by the customer. We recommend using a 'tracked' or 'signed for' service to ensure the item arrives back safely. If there's any problems with your order or you're not happy for any reason please message us and will try to put things right!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.