You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

How long will my order take? Your package will be sent first class Royal Mail. Please allow 3-5 working days for delivery. Where do you deliver to? I deliver to UK mainland only, however I can dispatch to other countries on request, please send me an email to discuss. If you wish to return your item If you are not entirely happy with your product and you wish to return it for a refund, please contact me first via email and I will see how I can help. Products must be returned in perfect condition and unused, within 14 days. Delivery and postage charges are non-refundable. If your product arrives damaged If your product arrives damaged please contact me via email stating what item arrived damaged, along with a photograph so I can see how I can assist your accordingly.  As each item has been individually handmade I can offer you an alternative product, or make you a replacement. If you don’t receive your product Your goods will be sent via Royal Mail.  If they fail to deliver your goods they should leave a card, it may be left with a neighbour or at your local Post Office.  Otherwise please contact me via email and I will look into this and get back to you. If you have a complaint If you have a complaint please contact me via email, I would like to hear from you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.