You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Medical Disclaimer: These face masks are not designed for medical use, it is not a replacement for a surgical grade medical filtered mask. Cloth coverings cannot guarantee protection from Covid19. They are only designed to be a physical barrier as an aide should the wearer be asymptomatic and unknowingly be spreading the virus through droplets from coughing, sneezing or talking. Wash hands thoroughly before and after handling the mask and handle as infrequently as possible. ***No return or exchange accepted for facial mask***

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.