You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We hope that you are happy with your jewellery. If there are any problems, please contact us right away and we will endeavour to assist you. Our returns policy is 14 days from receipt should you need to. Please contact us for an authorising reference before returning items. (We recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. *Unless faulty, earring purchases are non-refundable for hygiene reasons. Your statutory rights are not affected. We can not offer to exchange items currently.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.