You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refund Policy: If upon receiving your Product(s), they are damaged or the printing is faulty you may request a refund or reprint within 7 days of receipt of the Product. Please email hello@Esther Grace.co.uk including your order number, a description and clear photograph and we will consider if you are eligible for a reprint or refund. We will not refund you if the Product(s) are in good condition but the content is wrong due to a mistake made when ordering. Including spelling mistakes etc. If you choose to have a refund, we will refund to you the total amount paid within 14 days of the day on which you provide us with evidence that the Product(s) is faulty. If you choose to have your product reprinted, we will do so free of charge Please note we will not offer a refund and a reprint.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.