You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

TERMS OF SALE POLICY If your personalised scroll contains content which is threatening, abusive, indecent, seditious, pornographic, offensive, liable to incite racial hatred, discriminatory, incite others to do harm, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy to another person/s - Tis Bottles reserves the right to cancel an order and issue a full refund. This will not affect your statutory rights. COPYRIGHT NOTICE All content included on the listings (Logos, images, photographs, product designs) are the property of TisBottles and as such are protected by UK and International copyright and other intellectual property laws. Any unauthorised reproduction or copying of the products featured and belonging to TisBottles may result in legal action. Copyright © 2020 TisBottles

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.