You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns, Exchanges & Cancellations - Contact me within: 14 days of delivery - Return items back within: 30 days of delivery - Request a cancellation within: 24 hours of purchase Returns & Exchange Details Buyers are responsible for return shipping costs. The item must be unused, with the tags still attached and in its original packaging. Once the item is back at our warehouse we will arrange a full refund (excluding any extra shipping the buyer purchased to return the item). If the item is not returned in its original condition, the buyer is responsible for any loss in value. We cannot refund used or damaged items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.