You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns accepted on all items except customised items, made to to order items and face masks. Please contact me within 14 days of delivery. Once the item has been returned to me in its original state, then I will issue a refund for the item, however I do ask that the buyer pays for delivery. If you receive an item that is damaged, please contact me. I may need to see photographic evidence to ascertain whether the item was damaged in transit. Please note that any refunds are at the sellers discretion.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.