You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Bespoke items are not subject to distant selling rules, and therefore are non - returnable unless there is an actual fault, buyer pays postage to return faulty items. If you change your mind after approving the design your deposit paid on larger items will be non refundable. On payment in full orders, I will refund 50% of what you paid. This is to cover my time and any materials used in creating the design. I will keep you updated with photos of the progress of your order. Please ensure you communicate to me if there are any changes you'd like me to make before the order is posted. Remember I do not accept returns of bespoke orders unless they are faulty.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.