You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I do not accept cancellations. If you have a problem with your order please contact me. If you would like a refund after you have received your item please notify me within 7 days and return your order within 28 days. The buyer will be responsible for the cost of the return postage charge. Items must be returned unworn, unused & in perfect condition. Earrings CANNOT be refunded due to hygiene reasons. In the unlikely event your item is faulty please contact me ASAP.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.