You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All queries must be submitted to myself within 7 days of the customer receiving the item. Items that have been damaged or altered will not be refunded. Only valid requests for refunds will be considered, based on sufficient reason. Any item must be returned within 14 days of receipt, if a refund has been confirmed by Claire-Lou's Venture.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.