You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Personalised items: unfortunately due to our items being custom made, we are unable to accept returns. We always send proof photos of your item before dispatch to ensure all details are correct. Please check these photos thoroughly as corrections cannot be made once dispatched. However if your order should arrive damaged please contact us immediately with details and pictures. We can then arrange a return and a replacement to be sent.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.