You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please understand that these items are handmade and may have minor imperfections such as slight dust and fingerprint marks. I do try my best to prevent these. Although my creations are made to be sturdy, they can and will break if bent or handled without care. I can not be held responsible by loss or damage after posted. If you do have any issues please do contact me and we can discuss further. Please do NOT give these items to a child under the age of 6 Years old due to small parts being a choking hazard. Please dont spray perfumes or other spray items onto the item. If the item needs washing simply pay with a damp cloth, do not rub

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.