You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additional terms The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Care instructions All items involving fabric (handbags, cushion covers, etc) should be dry cleaned. Do NOT use a dryer to dry items. Air dry only. Items damaged due negligence while cleaning will not be accepted for return. Crafted by Candlelight holds no responsibility for items damaged in this way. If you are unable to dry clean the items then they should go in a wash no higher than 30 degrees and left to air dry. However, we do not recommend placing items in the washing machine, if you do this, you do it at your own risk. Damaged/ Faulty Items If an item you receive is faulty please be aware you will need to send photographic evidence, this is to help me decide on a suitable course of action (repair, refund or replace). It is especially important when damage has been done during transit as we need this to make a claim with the delivery service. You may also be required to return the product to receive a refund. If you have any questions or issues, please don't hesitate to contact me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.