You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All returns MUST be wrapped unused and be packed in the original plastic free packaging that it was sent in (with the exception of the Kraft paper packaging tape which you may not have). Our 100% plastic free packaging consists of the following:- 100% biodegradable cellophane wrapping (to keep dirt off the lampshades). Recyclable void fill elements such as paper, card, and / or Ecoflo maize based starch chips which are 100% biodegradable and safely soluble in water. Recyclable and / or recycled cardboard boxes 100% recyclable Kraft paper packaging tape.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.