You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We hope you are happy with your purchase, but if you are not (for whatever reason), please let us know within 7 days, we will give you a returns authorisation code...Return postage is the buyers responsibility (unless returning a faulty item) Please use a trackable service, as we are not responsible for any item lost in the post. For reasons of hygiene, Earrings are NON Refundable (unless faulty) NB: We will only refund items that are returned in the same saleable condition that you received them in...we reserve the right to refuse a return if the item is deemed to have been used.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.