You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns & exchanges I accept returns, exchanges, and cancellations under the following circumstances:- Contact me within: 7 days of delivery Ship items back within: 14 days of delivery Request a cancellation: before item has shipped The following items can not be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for: Custom or personalized orders Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping policies Special Delivery .. Postage is sent by Royal Mail .. this service for Jewellery Items only .. International Orders .. Please message me your location and I will research the best safest route for postage .. Additional policies Custom Orders .. Commissions are always welcome .. so if my store does not have what you are looking for and you have an idea for me to create .. please message me and I will provide you with my commission questionnaire this will help you decide on what exactly you are looking for ..

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.