You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I put a great attention into all my products to ensure your full satisfaction, so if for any reason whatsoever you are unhappy with your items, you have the right to return your purchase for a refund. For Health & Hygiene reason hair accessories are sealed with safety hygiene seal and if it is broken returns cannot be accepted. All costs of returning and exchanges are customers responsibility. Faulty Items - A do believe that this part is unnecessary as I check carefully each item before packing. However if any problem appears just let me know and I can offer full repair/ replacement.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.