You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Do not return any items until you have contacted me first. Faulty goods: I want you to be happy with your purchase, but if , for whatever reason, you are not, please return it ,undamaged, in the same packaging within 10 days of receipt and I will give a refund for the item or exchange for another item of the same value. Return postage will not be paid for these items. Earrings cannot be returned due to hygiene reasons.If the item is damaged or faulty, you must let me know immediately and I will be happy to exchange it. I must be informed of breakages within 3 days of you receiving the item to qualify for replacement. Items must be returned within 3 working days, from receipt,wrapped as they were received in their original packaging. If we are charged import duties by UK customs when goods are returned, these costs will be deducted from your refund. We are charged these where you state on the customs form the name of the goods and value. Please mark any returns coming from abroad with RETURNING MERCHANDISE FOR REFUND on your customs form. The only items I cannot accept as a return are special orders that have been made specifically for you, earrings or wholesale orders. ANY GOODS RETURNED MUST HAVE PROOF OF POSTAGE

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.