You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order within 24 hours of purchase. I start making the order after 24 hours of the purchase being made, so that's why I have a 24 hour cancellation policy. If the item is faulty or doesn't fit, the garment can be returned within 30 days of purchase and get a full refund. Custom made orders are not eligible for returns (for example, size alterations or hemming and adding length ect)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.