You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

(We only use organic paints that are EN71 compliant with the Children's Toy Safety Regulations. Our woodenware is also seasoned with natural food grade mineral oil to help protect and preserve it while also enhancing the natural colour and grain of the wood). Due to being made from a natural material, please allow for variations in the wood grain which may not appear identical to the photographed images.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.