You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Earrings are exempt from return due to reasons of hygiene. Returned items should be unused/unworn and must be returned in original packaging with any enclosed documentation. Any item used/worn will not be not be eligible for a refund. Items must be in a resalable condition. We will issue a full refund on receipt, excluding delivery charges. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.