You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If items are lost by the postal services we will work together to get to the bottom of it. I ALWAYS keep a receipt & record of the item leaving here. I dread this scenario as I work so hard on my artwork I'd hate for it to get lost. However once it leaves here it's in the hands of the postal people & I can provide copies of receipts. If you required a tracked service let me know & I will let you know the price. To be issued with a refund or exchange you would need to return the item postmarked within 30 days. Goods being returned by the buyer must be in the original condition. If you wish for an exchange as long as the items are in stock thats fine, out of stock items would receive a refund. Refunds would be minus the shipping charges & shipping for items sent back would need to be covered by the buyer.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.