You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please read the product descriptions thoroughly. We want you to be happy with your purchase. If there is a problem with your item, please don't hesitate to contact us within 7 days of purchase to arrange the return of the goods. Once we have received the goods in their original condition, a replacement or refund can be made. Buyer pays return postage. If an order arrives damaged or faulty, please send photographic proof of the damage and it will be replaced or all costs refunded. We cannot be held responsible for items that go missing in the post, but should this happen we will try our best to rectify the situation. Please ensure that you check and use the correct delivery address before submitting your order.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.