You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns & Refunds All returns must include all original items undamaged, in re-saleable condition, all original packaging. The buyer is responsible for shipping costs incurred shipping products back, unless the mistake is our fault. In the event of breakage during transit, please take pictures of broken or damaged goods and email to us. Refunds on missing, lost, broken or faulty items CANNOT be given on orders that are over 30 days old. WE CANNOT BE RESPONSIBLE FOR YOUR ADDRESS DETAILS. IF WE SEND YOUR ORDER AND YOUR ADDRESS IS INCORRECT, YOU WILL NOT BE ELIGIBLE FOR A REFUND OR REPLACEMENT AT OUR COST. Our products are to be used at the consumers sole risk. Bright Skin Care bears no responsibility for any actions, reactions, allergies, or consequences of the use or misuse of its products. It is strongly recommended that you do lots of research on these chemical peels, to ensure a better understanding of them before use. Not recommended for use in pregnancy. Contact us anytime for advice or information. We are always happy to help. Please read carefully the result may vary person to person. Every human being has a different metabolism and different metabolic rate, which means that different people report different results. Thank you for your understanding and your business.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.