Hello, lovely Folksy folks.
My shop is now closed. Thank you for all your orders and support. Ali
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PLEASE PURCHASE THIS IF YOU WOULD LIKE TO UPGRADE THE SHIPPING OF YOUR ORDER TO TRACKED AFTER YOU HAVE ORDERED YOUR ITEMS.
As stated on all other listings, all items are shipped as STANDARD unless you purchase this upgraded shipping.
You only have to purchase ONE of this listing no matter how many items you have just ordered from me.
I highly recommend upgrading your shipping as without tracking it is extremely difficult if at all possible to locate lost items. Also Royal Mail's compensation is only up to the value of £20 on STANDARD shipping and up to £50 on TRACKED/INSURED items. IF YOUR ITEMS ARE HIGHER THAN £50 PLEASE CONTACT ME FOR A QUOTE ON SHIPPING AND DO NOT BUY THIS LISTING.
In order to get enough costs from you to cover this upgrade, I have based calculations on the largest type of shipped item, i.e a Small Parcel. If your order qualifies for the smaller, Large Letter (which most items I sell do) type of shipping or simply costs less to post than my calculations, I will always refund actual shipping costs over 50p. The figures below and the cost of this listing of £1.00 is added to the shipping you have already paid on your ordered item/s.
I'm having to guess-timate a little on what you've just ordered so I'd really appreciate if you could bear with me but please be rest assured any over charging will be rectified.
All refunds will be through Paypal.
Please do not hesitate to contact me directly if you have questions or see glaring mistake
Shipping & delivery
This item will be posted to you by jammypudding and custard within 3 days of receiving payment.
|Shipping destination||Cost||Additional items|
Italy, Greece, Cyprus, Germany, France, Spain, Finland, Belgium, Portugal, Poland, Ireland, Sweden, Denmark, Netherlands, Austria, Latvia, Bulgaria, Czech Republic, Estonia, Hungary, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Isle of Man
|USA and Canada||£4.50|
|Rest of the World||£4.50|
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
SHIPPING: All items will be sent within three days after payment is received. All items will be sent via Royal Mail from the UK with a Proof of Postage receipt. You will receive notification when your order ships. Items sent within the UK will be posted as Second Class as in my experience there is little difference between First and Second regarding postage times. This does not apply to international orders. Expected delivery dates are around two to three days for UK. International dates are from five to ten working days but can be considerable more if sent in busy periods or any custom delays. Please get in touch if you have any concerns about delay. PLEASE NOTE: I am not responsible for items once shipped. Refunds will be made on wrongly sent ITEMS ONLY not on shipping costs and I will only accept returned items with postage paid by the customer with proof of postage. Please contact me as soon as possible if items need to be returned. All items are shipped as STANDARD unless upgraded to TRACKED by purchasing the TRACKED listing. I would highly recommend upgrading as I can do absolutely nothing to help find an untracked item. Royal Mail do offer compensation for lost and damaged items, STANDARD shipped items are up to £20 and TRACKED up to £50 and although you, the customer, are responsible for making any claims, I will have Proof of Postage for you to use in your claim. I highly recommend, therefore that you upgrade shipping on items/orders especially if the value is over £20 to cover any loss or damages. Royal mail do not consider an item lost until after 10 days in the UK, 20 days for Europe and 25 days for the rest of the world PAST the due delivery date. Any tax, duties or other custom fees incurred on arrival are the buyers responsibility. Postage prices cover postage and packaging, as well as my time travelling to the post office. PAYMENT: I accept payments through Paypal and items will ship once paid within the stated times on listings. Please make sure your Paypal and Folksy account addresses match. Any custom orders will be paid upfront before making. Items are handmade by my fair human hands and therefore designs may vary slightly. I do my very best to describe my designs accurately and to photograph detail so you know exactly what you are getting. Always feel free to contact me for more information on designs. If you are unhappy with your order or feel it is wrong, please contact me immediately and we can discuss the best resolution. Returned items must be sent back in the same condition as sent. *Items are made in a smoke free but cat friendly home.*