You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment is accepted via PayPal and funds must clear before your item will be dispatched. If you wish to cancel your order you can do so at no charge within 48 hours. After this time, if your item has been dispatched, I would ask you to return the item unopened and I will refund the cost price excluding postal charges (packaging charges will also be refunded). All refunds will be made via paypal on receipt of the returned item. We aim to ship your item within 48 hours of receipt of payment via a standard postal service. If this is not possible I will notify you on receipt of your order and confirm a dispatch date. Tracked or special delivery mail can be arranged and prices for these services will be confirmed on request. I do not routinely insure the packages I send but can also arrange this if required. These additional services are provided at cost price, I do not add any further handling charges. If you are not completely happy with your item please notify us within 48 hours of receipt. Should you require a refund please return the item to us unworn, unwashed and in the condition it was sent within 7 days (UK) or 14 days (rest of world). I am always happy to accept custom orders and will confirm a price including post and packaging and ask for payment prior to beginning work.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.