Here at The Mug Doctor we believe in providing a world class service to all of our customers.
Not only do we use the best materials and equipment to ensure our product is of very high quality and made to last, we also aim to make our customer journey a memorable experience for you.
Our Mugs are 11oz and are AAA Orca coated making them dishwasher safe, we do recommend hand washing as best practice. They are also super white which helps the design really stand out. Our sublimation equipment is high quality, once pressed your design is permanent, scratch and fade free and made to last.
We print on both sides of the mug at no extra charge to make sure we have both lefties and righties covered, personalisation is free all you need to do is let us know what you want written and we will send a draft for you to approve.
Our packaging is smash proof to ensure your order gets to you in one piece. If the postman has been a bit rough and it does arrive broken (very unlikely), don't worry we will ship a replacement right out to you free of charge.
We state a 3 day process period, however this is really for busy periods, usually our orders are pressed and dispatched within 24 hours.
If you are not happy with your order or change your mind we will accept returns within 14 days, simply get in touch, post the item and we will refund in full including original postage, we ask you to cover the return postage.
Any questions just get in touch, happy shopping!
Shipping & delivery
This item will be posted to you by The Mug Doctor within 3 days of receiving payment.
|Shipping destination||Cost||Additional items|
Italy, Greece, Cyprus, Germany, France, Spain, Finland, Belgium, Portugal, Poland, Ireland, Sweden, Denmark, Netherlands, Austria, Latvia, Bulgaria, Czech Republic, Estonia, Hungary, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia
|USA and Canada||£8.70||£7.00|
|Rest of the World||£9.00||£8.00|
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.