You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Care is taken when packing to ensure the item's safety. However, if your item gets damaged in the post, please contact asap and I will send you a replacement where possible. Original Art or OOAK items cannot be replaced and because of this, their postage may be a little higher to include postal insurance if possible. Any claims to take the time period they take to deal with the situation into consideration(this may include sending the damaged item back to me to make the claim).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.