You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

SAFETY ADVICE - This product is intended for adult ornamental use only. It is a handmade product and contains small parts. Every effort has been made to ensure this product is created to the highest standard, however occasionally small parts may become detached or sharp edges can develop. Therefore, this product should NOT be treated as a toy and care should be taken when handling. If you are dissatisfied with any of our products, please feel free to contact us and we will be more than happy to help.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.